Reason for closure (PDF 746KB) Branch closure feedback (PDF 1.2MB) Ponteland: 25 January 2019: 18 December 2018. Mortgage holidays aren't always the solution - so always read the small print before signing up for one. The bank said that due to the sudden Government announcement, it has been inundated with applications over the past week and admitted it was wrong to tell you that you don't qualify. I then went in branch and was told by the cashier that the bank has no obligation to help me as it's not government funded. A mortgage holiday does what it says on the tin – it offers a break from paying off your mortgage. 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I’m comfortable with my Barclayloan payments starting again I pay by Direct Debit and I haven’t cancelled it The past fortnight has been a nightmare for so many people who, like you, have lost their incomes as businesses close their doors to the public. The three-month payment holiday initiative was launched by the government in mid-March to support homeowners facing financial distress because of the outbreak of the coronavirus.. Days later, chancellor Rishi Sunak … Unsure what to search for? All banks and building societies have been told they must offer it to those affected - especially anyone who has temporarily lost their job. It has now agreed to approve your request for a mortgage holiday, covering the period from March to May 2020. If you pay by standing order, you should cancel this once your final payment is made. How do I find my sort code and account number? 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