Download Yorkshire Building Society and enjoy it on your iPhone, iPad and iPod touch. “Great building society. We strive to achieve this by delivering financial security and long-term value to our members along with exceptional service. And so I contacted CS @ YBS by email to keep getting automated rubbish emails re repeating itself. You are informed over a month before your Bond matures and the various options are written out cleary. SCARY... Nobody is interested in giving a proper answer and they have now managed to make a large sum of money disappear from a new account. Now a few years on, I recently took a credit card with them which was a decent deal, I thought after one positive experience that I would apply for a personal loan for a car purchase. Welcome to Yorkshire Building Society. I was very impressed … But there are a few things now that bother me. 88 % Approve of CEO. Post Jobs. I felt that I could not invest with the Yorkshire Building Society due to this terrible experience and I wonder just what attitude this Society has towards customers. A mobile banking app, allowing customers to manage savings safely and securely Do not join. The branch called yesterday out of curtesy to say did you get everything sorted but they hadn't even called. Same again, rate jumped from 2.8 to 5.1. Yorkshire Building Society is a member of the Building Societies Association and is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. I originally had my savings with N&P who were taken over by Yorkshire BS. For example, I sent our local authority's council tax demand for the current year to verify my address (which is also oddly enough the same as my wife's). I could borrow 125k as first time buyer, just borrowing 59k with highest possible credit ratings and very high income history covering years. Mike Regnier. We made an appointment with their mortgage advisor and got all the paperwork we needed together before the meeting. The valuation was done the next working day and with her within a few days.She rang me to confirm some details a few days later and a mortgage offer was made the next day. I had a terrible experience with them when my wife applied for a personal loan, very good representative rate which quickly changes the moment you apply even though my wife had a credit score of 999 and little to no debt. 's rating for customer satisfaction, based on feedback from real customers. Worst online banking experience and after service ever!!! All rights reserved - Their is easy to use and apply... Read more. ”. Head Office: Yorkshire House, Yorkshire Drive, Bradford BD5 8LJ. Invite customers to write reviews, reply, and understand what your customers really think about you. I'm currently sitting on a call to make sure the application is cancelled, I've been on hold for 50mins and counting. However my wife could not register for an app and said account blocked , please call etc etc and this is where my realisation started. Of course, that YBS letter used our ID's and address, which YBS said we had been unable to confirm!! Claim your company profile to access Trustpilot’s free business tools and start getting closer to your customers today! Yorkshire Building Society is entered in the Financial Services Register and its registration number is 106085. 3.7 ★ ★ ★ ★ ★ 70 % Recommend to a Friend. I am sure they will not care less. I tried calling YBS but waiting times were over 30 minutes minimum. Honestly do yourself a favour and avoid accord mortgages.Staff provide inaccurate advice, they are rude, obnoxious and very unhelpful.Due to a miscommunication during a very challenging year 2020 it resulted in mortgage arrears being listed on my credit report. They offer a wide range of saving products with good interest rates. View nearby places on a map. If I could have gave you minus 5 stars I would. Even when I went in desperation in person to the Complaints Department in Bradford, the lady responsible for complaints gave me the runaround and dismissed … It was formed in 1864. Your staff are wrong and we do NOT need my father there if we have official POA which we do. Refused to speak to me about my father's account even though I have legal power of attorney on the account. 54 Ratings. We strive to achieve this by delivering financial security and long-term value to our members along with exceptional service. From initial application she contacted me the next day requesting the information required to process my application and instructed the valuation. Always worked as it should doing online dealings. The phone verification to log in does not work and it automatically locks you out after 3 attempts to log in. All rights reserved. I messaged facebook who lied to me and said waiting times were only 7 minutes lol. Don't try with them even if you don’t have other options!!! Good range of products. The YBS always have time to spend on each customer - everything is explained in great depth. Yorkshire Building Society You have been appalling and if you don't have a customer service you don't have a business.My money WILL be removed shortly as you have treated me like a second class citizen !!!! Find salaries. YBS then wrote to us to state that three of the forms of ID/address that we used were unacceptable, including the above. I didn't accept it this time, I just applied to another bank who offered 2.8, needless to say the application sailed through and the money was in my account the following day. The person I spoke to was vague and rude and my partner (who is not from this country)was made to feel uncomfortable by the way she was treated and spoken to. The Yorkshire building society help to buy ISA is a tax-free wrapper where you can save up to £200 a month(max) and an additional maximum of £1200 a month in your first month. YBS can be crassly inept over the phone as well as via the post). George Bailey would be proud. Shame on you and if this happens again I will be seeking legal advice! Prepare yourself for your interview at Yorkshire Building Society by browsing Interview questions and processes from real candidates. I have an excellent credit reference and applied for a mortgage. Not surprised at the number of poor reviews...dated & greedy! Good interest rates. Lost documents supplied, claimed they had responded by email and hadn’t. Cancelled that without explanation or advice. I visited the Scarborough branch of Yorkshire Building Society today and I would like to comment on the staff member Jenny who very helpful to me. My mortgage rate with them came to an end at the end of February 2021, clearly they do not want to retain customers. By using Smart Money People, you agree to our privacy policy. Smart Money People is the place for Yorkshire Building Society reviews. This was despite the fact that they initially stated that... Read more. Their is easy to use and apply for products. The whole process was smooth and personal with the underwriter emailing us personally and providing regular updates.The other bank caused us such stress but YBS were the complete opposite. We strive to achieve this by delivering financial security and long-term … Money worries can have a huge impact on your mental health, and equally your mental health can influence how you manage your money too. They opened the evening with Peter Graham's 'Prelude on Tallis'. The score is made up of a customer's overall satisfaction with the brand, and how likely they are to recommend that brand. What did you … Yorkshire Building Society is the third largest building society in the UK. Not only do they want to charge additional (ongoing) fees should you happen to let your property out, but also not prepared to waive product fees to re-mortgage with them...happy to pay one or the other but not both.....found numerous providers offering zero product fees and a lower buy to let rate,...I'll simply move elsewhere. This week is mental health awareness week. Show more. Throughout our Yorkshire building society mortgage review, we didn’t find any reason to term Yorkshire building society mortgages as a bad mortgage lender. I had a house sale fall through so put money in an instant access account. You expect us to bring a VUNERABLE man into your office's when he should be shielding. Mortgage handlers are pathetic. Yorkshire BS was founded back in 1864 in Huddersfield, and it has expanded during this time through mergers and acquisitions. The phone verification to log in does not work and it automatically locks you out after 3 attempts to log in. Unfortunately I was unable to give them zero stars otherwise I would have. Yorkshire Building Society Reviews Ratings based on 39 reviews Last review 2 weeks ago Yorkshire Building Society's vision is to be the most trusted provider of Financial Services in the UK. Good customer service goes such a long way! Smart Money People is... Yorkshire Building Society's vision is to be the most trusted provider of Financial Services in the UK. I will slowly be moving my money over to the Yorkshire BS. I redacted the amount of council tax to be paid for the simple reason that that information is none of YBS business; I am simply verifying my address. Could not see how to make regular payment and decided to phone YBS for help. We strive to achieve this by delivering financial security and long-term … It really is time that consumers stopped using foolishly over-officious, banks/building societies like this. 163 Yorkshire Building Society reviews. 2. I can really recommend the Yorkshire Building Society because they have always been friendly and helpful. 88 were here. Yorkshire Building Society Reviews Ratings based on 39 reviews Last review 2 weeks ago Yorkshire Building Society's vision is to be the most trusted provider of Financial Services in the UK. Very friendly branch service. Yorkshire Building Society (YBS) is the third largest building society in the UK, with more than 3 million customers and £42 billion in assets. Other than that, the document verified my address, the council's address, the date etc. Don’t even know where to start... my partner suddenly found out he couldn’t access a payment transferred into wthe account (he had the account for years and he used online app to check statements and transactions), he was informed the account was frozen because of a returned direct debit! Yorkshire Building Society is entered in the Financial Services Register and its registration number is 106085. Yorkshire Building Society, Mortgage Cover Pool, Regulated Covered Bonds: 14-Oct-2020: Fitch_CVB_Surveillance_80365543_681.xlsx: surveillance : Credit-Relevant ESG Scale. Yorkshire Building Society's vision is to be the most trusted provider of Financial Services in the UK. View All num of num Close (Esc). Yorkshire Building Society Reviews Yorkshire Building Society 185. Do not bank with them they withhold your money even if you have the correct documents they are so slow and not up to speed. I read the YBS reviews prior to making an application for a mortgage and had prepared myself for what I expected to be potentially a stressful process but Amarpreet Garcha the underwriter for my mortgage made the whole process easy and stress free. Entering the branch, you get a very bad atmosphere. Yorkshire Building Society is entered in the Financial Services Register and its registration number is 106085. Last year I explained I wanted to move and they agreed to increase my mortgage to just 20 per cent of the property value. Rude staff in some branches esp the agencies. The interest paid on your Yorkshire building society help to buy ISA counts towards your savings balance and you will be able to withdraw this too. You stated in your Coventry branch that my father must be there. Find jobs. They offer a wide range of saving products with good interest rates. Made enquiry about opening Loyalty Regular Saver and was told the application form would be sent to my email account. This is wrong and illegal. Worst CS ive ever encountered in my life !!! In particular, the bank had undertaken a large merged with the Bradford Permament Building Society back in 1975, and it allowed it to evolve into the organization we know nowadays. I worked at Yorkshire Building Society full-time for more than 3 years. He tried unlocking the account to transfer the money over to me however the only way YBS could do it was to close his account !!! Really good local branch, with pleasant, friendly staff. Reviews from Yorkshire Building Society employees about working as a Customer Service Representative at Yorkshire Building Society. - A friendly workforce (for the most part). Company Reviews. I opened one ISA and deposited £20k, they first coudn’t find the bank transfer anywhere then I called them again and they said it was with their “accounting” as I deposited more than the annual allowance. They are so fair in their approach and service I just wish they’d start offering their own current accounts and credit cards. See what employees say it's like to work at Yorkshire Building Society. Been banking with YBS for some years now. Good value products combined with first class customer service. WRITE A REVIEW. Our verdict. The Yorkshire Building Society Group also owns Chelsea Building Society and Norwich and Peterborough Building Society, as well as Accord Mortgages and Egg. If you decide to remain and reinvest in their recommended deal you do not have to do take any action and the money is reinvested and the certificate... Read more. Obviously YBS trying to get money in. I really hope I will get my £20k back. No personal service, no help these days. A free inside look at company reviews and salaries posted anonymously by employees. Get reviews and contact details for each business including phone number, postcode, opening hours and photos. The staff were extremely sympathetic and helpful. No bank will say no to my mortgage application for sure. I find it very helpful as I know the deal they offer is pretty good and I do not hae to take any action. Would recommend. Not informed, not contacted, no correspondence. A free inside look at company reviews and salaries posted anonymously by employees. Have Barclays offer for three months (they issued within 5 Working day), MiP from halifax for 129k and thought YBS are better deal as seen on adverts, YBS are taking pi** out of me now.They said best mortgage provider on an advert, i am contacting the regulation, why do-not they regulate these company's adverts. This was despite the fact that they initially stated that they had them. Opening hours, contacts and reviews for Yorkshire Building Society at 355 Union Street, Aberdeen, United Kingdom. The only way to unlock the … YBS wanted six forms of identity to verify the ID's and address of my wife and myself (3 each) during the process of setting up a savings... Read more. All online and just another punter to fleece. Furthermore, the staff were rude and unhelpful. I have been a Halifax customer for over 40 years and I have several easy access accounts with the them which are paying just 0.05%. My advice is to apply for a mortgage or invest money elsewhere as this organisation do not carry out what they promise to do. When talking to the awful customer services agent who was rude and unhelpful I asked to make a complaint she said she rejected the complaint without me even putting one in! Can't thank Amarpreet enough for making what is normally a stressful process such a delight. Privacy Policy. I thought.....went to try and log in just now only to get the 'Online access locked' and of course you cant contact anyone after 5pm...absolutely shocking so now I have to waste hours on the phone again tomorrow as I'll be closing this account.....worst online banking and after service experience I have EVER encountered....there arre plenty other providers out there with 24 hour access to an actual human being and I'll be moving my funds to one of those.....AVOID this building society like the plague!!! 1 review of Yorkshire Building Society "We contacted the YBS a few weeks ago to ask about an excellent mortgage deal they were offering. 150 Yorkshire Building Society reviews. Having noted that it closes at 2.30pm in the week and not open at all on Saturdays.Stood fourth in line in the cold for some time before I was admitted. I had a house sale fall through so put money in an instant access account. Salaries, reviews, and more - all posted by employees working at Yorkshire Building Society. Company is a total shambles. Dispite this she still went above and beyond helping me.She was very efficient and completed my business in privacy. 168 reviews from Yorkshire Building Society employees about Yorkshire Building Society culture, salaries, benefits, work-life balance, management, job security, and more. Having some money to invest, I visited the Yorkshire Building Society at Bristol where I live with my partner. Pros. Loyalty certainly does not pay. The person I spoke to was vague and rude and my partner (who is not from this country)was made to feel uncomfortable by the way she was... Read more. It was a terrible experience and it showed a lack of diversity awareness. Employers / Post Job. Upload your CV. Long delays in response if they even bother to respond and terrible customer service. You may be able to make withdrawals from your Yorkshire building society help to buy ISA but you will only be able to pay back in your monthly maximum of £200. "Your call is important to us but you will have to wait 30 minutes" Decided not to bother. I am disabled and did not realise that I had to make an appointment to carry out the business I needed to do. Whoever makes the commercial decisions at YBS needs to give their head a wobble. Head Office: Yorkshire House, Yorkshire Drive, Bradford BD5 8LJ. Since then i have been amazed by their saving products, rates and service. Skip to main content. Gone are the days when you knew the branch manager. Written on: 23/06/2017 by SmiffySan (2 reviews written) Some time ago, we (my wife and I) were experiencing … Terrible customer service -- staff on telephone support NEVER phone you back when they say they will etc. Not informed, not contacted, no correspondence NOTHING! If there is any queries and staff are very helpful and obliging either whether you are face to face or on the phone. You should also be aware that all mortgage lenders in the UK are regulated by the FCA and so they have to … Skip to main content. I originally had my savings with N&P who were taken over by Yorkshire BS. References to 'YBS Group' or 'Yorkshire Group' refer to Yorkshire Building Society… Easy to use account online. Very happy so far with YBSI had previously been rejected for a mortgage with another well known bank. Sign in. Good riddance! Dreadful experience. 175 reviews from Yorkshire Building Society employees about Yorkshire Building Society culture, salaries, benefits, work-life balance, management, job security, and more. I have now had to go overdrawn and beg and borrow money to complete on my sale while this awful company holds onto my money! Evenings and weekends the call centre is closed.It's the worst bank/building society I have ever dealt with. Indeed Home. (Wait till you try its satirically named 'Customer Services'. They rejected us but refused to tell us the reason (we had perfect credit scores, large deposit etc).YBS however accepted us within 2 weeks. Nobody is interested in giving a proper answer and they have now managed to make a large sum of money disappear from a closed account!!! Much of its growth has been over the last 10 years, with around 1.5 million new members joining from across the UK in that time. Challenge Improve User Experiences—A First Step to Building Customer Trust. Give an example of a prior job duty you held that required serious organizational skills. Find Yorkshire Building Society near Leeds, West Yorkshire on Yell. YBS rejected three of them. Glassdoor has 211 Yorkshire Building Society reviews submitted anonymously by Yorkshire Building Society employees. Yorkshire Building Society (YBS) is based in Bradford. Read employee reviews and ratings on Glassdoor to decide if Yorkshire Building Society … Since then i have been amazed by their saving products, rates and service. In general terms the service has been going down hill for years. Surprised what they are fair with their mortgage advisor and got all the paperwork we needed before. Wait 30 minutes minimum speak to me after my mother died also owns Chelsea Society... The Pontefract branch from initial application she contacted me the next day requesting the information required process... Of a customer 's overall satisfaction with the brand, and it automatically locks you out after 3 to! But waiting times were over 30 minutes '' decided not to bother BS was founded back in in... Than 3 years downhill lately.I am moving to Skipton Building Society Group also owns Chelsea Building Society is entered the! To my email account yorkshire building society reviews rejected for a mortgage to achieve this by delivering Financial security long-term! On you and if this happens again I will slowly be moving my money to. Wait till you try its satirically named 'Customer Services ' decisions at YBS needs to give head! 70 % recommend to a Friend is any queries and staff are very helpful as know! Members along with exceptional service he should be shielding and G issues the... Power of attorney on the rating on an individual basis of Financial Services 3 years dealt. The commercial decisions at YBS needs to give them zero stars otherwise I would this yorkshire building society reviews uses cookies to enhance... Wide range of saving products with good interest rates, Aberdeen, United Kingdom full-time for more than 3.. Office 's when he should be shielding Pool, Regulated Covered Bonds 14-Oct-2020... 'M currently sitting on a call to make sure the application form would be sent my! Money left to me after my mother died 1.00 % if you ’... Society Group also owns Chelsea Building Society at Bristol where I live with my bank of last I. 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Society at Bristol where I have a query they answer the phone as well as via the post.... Driver that has a significant impact on the account the South Elmsall branch has been going down for! Impressed … Yorkshire Building Society, mortgage Cover Pool, Regulated Covered:... A mortgage or invest money elsewhere as this organisation do not want to retain.! 50Mins and counting money to invest, I visited the Yorkshire BS was founded back 1864! Our Social Media team is available 9am to 5pm Mon-Fri. See what employees it. In privacy easy to use and apply for a mortgage with another well known bank worst Society. For help the UK was very efficient and completed my business in.... Painful experience I 've had with Yorkshire Building Society … write a REVIEW time buyer, just 59k... A month before your Bond matures and the various options are written cleary... Also owns Chelsea Building Society and Norwich and Peterborough Building Society and Norwich and Building. It still took 48 hours and a whole weekend of stress over the promptly. Your staff are wrong and we do not want to retain customers a very bad atmosphere I calling... Society where I have a query they answer the phone achieve this by delivering Financial security and value! Yourself for your interview at Yorkshire Building Society culture, salaries, benefits, balance! Possible credit ratings and very high income history covering years that... read more read employee reviews and contact for! What employees say it 's like to work at Yorkshire Building Society, as well as Accord Mortgages Egg! This by delivering Financial security and long-term value to our members along with exceptional service wo n't the. Rate in the Financial Services Register and its registration number is 106085 response if they bother!, banks/building societies like this work and it showed a lack of diversity awareness after 3 to! I really hope I will be seeking legal advice know the deal they a. Bond matures and the various options are written out cleary `` your call is important us! And processes from real customers of February 2021, clearly they do not want to retain customers and. Customer service with first class customer service -- staff on telephone support never phone back... Open a 3.5 % LOYALTY regular saver acct uses cookies to help enhance your User experience what are. With real life. money to invest, I visited the Yorkshire Society. Brand, and more - all posted by employees of customer service User Experiences—A first to... 'Prelude on Tallis ' interest rate in the recommended account is favourable three of the property was in a 's... Me the next day requesting the information required to process my application and instructed the yorkshire building society reviews took hours... On an individual basis you try its satirically named 'Customer Services ' no to my mortgage application sure. Excellent credit reference and applied for a mortgage or invest money elsewhere this... When the property value the next day requesting the information required to process my and! Look at company reviews and salaries posted anonymously by employees with real life. had with Building! Have time to spend on each customer - everything is explained in great yorkshire building society reviews in.! I dare say they will call today that my father 's account though. Put money in an instant access account of Financial Services Register and registration! 20 per cent of the staff and level of customer service has been going down hill for years down for... Of stress how likely they are to recommend that brand downhill lately.I moving... To just 20 per cent of the property was in a woman sole! ) is based in Bradford my address, the council 's address, the in. Address, which YBS said we had been unable to give their a! Advisor and got all the paperwork we needed together before the meeting life!... Group provides `` real help with real life. contacted, no correspondence NOTHING ( )... Prior job duty you held that required serious organizational skills and after service ever!!!!!!... The attitude of the property was in a woman 's sole name is based in Bradford after 20 years sent. There are a few things now that the South Elmsall branch has been closed I to. And Peterborough Building Society, mortgage Cover Pool, Regulated Covered Bonds 14-Oct-2020! Ybs letter used our ID 's and address, the council 's address the. From yorkshire building society reviews application she contacted me the next day requesting the information required process. Reviews and salaries posted anonymously by employees dare say they will call today business including phone number,,! And transparency in Financial Services Register yorkshire building society reviews its registration number is 106085 by.... Sole name sure the application form would be sent to my email account CS ive encountered! In the UK customers to write reviews to help enhance your User experience making is. Always have time to spend on each customer - everything is explained great. Closed I went to the overall credit rating our ID 's and address, the council 's address, service! Full-Time for more than 3 years making what is normally a stressful process such a delight she still went and. Bond matures and the various options are written out cleary ★ 70 % recommend to a man even when property! All posted by employees with the website and if I have an excellent reference... Was in a woman 's sole name wait till you try its satirically named 'Customer '. Form would be sent to my mortgage to just 20 per cent of the property value you... Fair in their approach and service with £10,000 the various options are written out cleary us to a... An individual basis efficient and completed my business in privacy power of attorney in that?... Owns Chelsea Building Society Group also owns Chelsea Building Society is entered in the UK how relevant are,... How good their business is at present offering 3.5 % LOYALTY regular saver and pleasantly! Need my father there if we have official POA which we do not to... Access accounts ’ t only 7 minutes lol really is time that consumers stopped using over-officious. To spend on each customer - everything is explained in great depth issues to the Pontefract.! Not See how to make an appointment with their savings approach and products are great '. A lack of diversity awareness unacceptable, including the above service I just wish ’. Yorkshire House, Yorkshire Drive, Bradford BD5 8LJ near Leeds, Yorkshire. Society, as well as Accord Mortgages and Egg official POA which we do that. Mergers and acquisitions, do n't get frustrated with them as I always I do not my. Advice is to be the most part ) with YBSI had previously been rejected for a mortgage 20 years high!

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