The website is back up and running, though at a slower speed than usual. DA: 24 PA: 15 MOZ Rank: 45. Games. !,” she tweeted. The Steamship Authority - Martha's Vineyard: Terrible website - See 823 traveler reviews, 299 candid photos, and great deals for Woods Hole, MA, at Tripadvisor. The Steamship Authority Reservations & Information (508) 477-8600 (508) 540-1394 TTY; Daily: 7:30 am - 4:00 pm The ferry, which was en route from Hyannis to Nantucket, was able to get to the dock on the other engine without any other problems. I apologize to our customers for what happened today and I want to assure them that it will be my top priority to address it.”. “When the Authority opened its website to summer reservations on the Vineyard route this morning, the site experienced an unanticipated issue that made it impossible for customers to book their reservations as expected,” the authority wrote. The Steamship Authority's website is currently unavailable. As the lifeline to the islands, we offer frequent year-round service for automobiles, trucks and passengers. The Steamship Authority - Martha's Vineyard: Terrible website - See 823 traveler reviews, 299 candid photos, and great deals for Woods Hole, MA, at Tripadvisor. “The Steamship Authority’s website is currently unavailable,” the authority wrote. More recently, a ferry headed to Vineyard Haven from Woods Hole in Falmouth on the night of Dec. 15, 2019, was canceled after it lost main power around 9:30 p.m. while docked in Woods Hole. Box 66 Edgartown, MA 02539 508.627.4311 You can take a car to and from Martha's Vineyard from Woods Hole. The Steamship Authority, Serving the Islands of Martha's . No matter what boat you take, it usally takes 35-45 minutes side to side. The Nantucket issue in the morning did not cause cancelations, but one trip was nixed by the Woods Hole alarm issue in the afternoon. The M/V Nantucket had an issue with a generator, then an engine alarm sounded on the M/V Woods Hole, both while they were docked in Falmouth. ©2021 CBS Broadcasting Inc. All Rights Reserved. The Nantucket issue in the morning did not cause cancelations, but one trip was nixed by the Woods Hole alarm issue in the afternoon. The Steamship Authority STRONGLY RECOMMENDS the use of CREDIT CARD rather than a cash card or debit card. The reports are also available on the Authority’s website, www.steamshipauthority.com/about/news. Saltmarsh Senior Center. This is the The Steamship Authority company profile. The quasi-public authority came under sharp criticism during the prior spring after mechanical troubles plagued a large portion of its fleet, causing many canceled trips. It was a fantastic ship and I'll miss it. Check the schedules now. 53 reviews of Steamship Authority "I used this ferry service to visit Nantucket this past weekend. Dining Programs. Many complain that the Steamship Authority has long been unresponsive to issues about service and equipment breakdowns. The Steamship Authority delayed the 11:05 a.m. and noon ferries from Woods Hole by up to an hour due to “unforeseen circumstances,” according to the authority’s website. In a statement issued late Tuesday afternoon, the authority said the online issues had been resolved, but the site would continue to be monitored. The authority stressed at the time that ferries were safe and disagreed with the report’s findings that the problems were likely to crop up again if major changes weren’t made. For more details, please contact the Group Sales Office by calling (508) 548-5011 ext. We apologize for any trouble you have accessing our website. The Steamship Authority - Martha's Vineyard, Woods Hole: "I can't access the Steamship Authority Website..." | Check out 5 answers, plus see 822 reviews, articles, and 299 photos of The Steamship Authority - Martha's Vineyard, ranked No.2 on Tripadvisor among 16 attractions in Woods Hole. Visit the national COVID-19 Online Resource and News Portal at www.sacoronavirus.co.za or see SARS COVID-19 news items and tax relief measures here. EFERRY: Passengers can now use NFC ticketing on Steamship Authority ferries, authenticating their ticket as they board Passengers travelling on ferries between the US mainland and the islands of Martha’s Vineyard and Nantucket can now pay for their tickets using Apple Wallet or Google Pay and authenticate their ticket on boarding by holding their iPhone, Apple Watch or Android device … The Steamship Authority website was back up and running Thursday evening after being down for most of the opening day for coveted summer car reservations, sparking a flurry of emails and social media posts from stymied travelers looking to plan their summer trips to Martha’s Vineyard. It was a fantastic ship and I'll miss it. Select from premium Steamship Authority of the highest quality. The Steamship Authority's roots trace back to the 1833-established Nantucket Steamboat Company.. Demand for regular steamship service between Cape Cod and Nantucket increased following the opening of the Cape Cod Railroad's Hyannisport station in 1854. Steamship Authority Brochure/Schedule Headstart Customers : Tuesday, January 7, 2020 through Monday, January 13, 2020. The agency was the subject of a scathing report in December 2018 that found it was badly understaffed, suffered from a “penny-pinching” mentality, and was hampered by sparring internal factions. BOSTON (CBS) – The Steamship Authority website was down Tuesday morning as customers rushed to book their summer travel. We are working to resolve the issue as quickly as possible. We ask for your patience and continue to refresh your page. The Authority is looking to address problems related to boat slips and pedestrian safety, while also improving accessibility and meeting flood zone requirements. Though problems were reported almost immediately by customers, Steamship Authority officials told them initially, in a Tweet, “The site is operational but we … A similar issue with the website occurred when reservations opened in … Visit https://help.steampowered.com for help with your issue.. After fixes to the site were made, about 10,000 reservations were booked in less than four hours, which represents “roughly two-thirds of the total reservations for the Vineyard route that were made in 2019,” according to the authority. Steamship Authority Reports Reservations To The Islands Are Up For Summer 2021 Syndicated Local – CBS Boston 1/21/2021. 6 Rescued After Boat Overturns In Cape Cod Canal, 2 Boys Drown In Waldo Lake At D.W. Field Park In Brockton, Coronavirus In Massachusetts: Today's Developments, Tom Brady Talks Trash To Rob Gronkowski ... 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The authority initially disclosed the problem with the site at 6:32 a.m. via Twitter. As with their service to Oaks Bluff, there is an extra charge for large items and reservations are required for vehicles due to limited space. We have created a dedicated page on our website for the latest information on the COVID-19 virus, commonly known as coronavirus. The Globe was able to access the online reservation system at 1:11 p.m. The Steamship Authority's website is currently unavailable. Watch this video to learn about traveling to the beautiful island of Martha's Vineyard and Nantucket with the Steamship Authority. All content is posted anonymously by employees working at The Steamship Authority. According to a post on the Steamship Authority website, the M/V Nantucket lost power in the engine at about 7:45 p.m. as it was rounding Brant Point. In 2018, a round trip ticket for adults is $17 and the trip takes about 45 minutes. “Our entire IT team, as well as representatives from our outside vendors, were immediately at work trying to diagnose and address the issue,” said a 7:15 a.m. statement. They just retired the Islander, which was decades old. According to the reports, two main issues negatively affected the website on January 21, 2020: The Authority experienced an unexpected volume of connection requests to the servers for the Authority’s mobile website. The Steamship Authority's website is currently unavailable. The Steamship Authority website was unable to book online reservations for several hours Tuesday — the first day to schedule summer travel to Martha’s Vineyard and Nantucket for the summer season. Assistant principal, daughter accused of hacking homecoming election. You don’t need a reservation — just come to the terminal. No matter what boat you take, it usally takes 35-45 minutes side to side. The Authority … Follow him on Twitter @TAGlobe. Want to know more about working here? As travelers rushed last month to book coveted summer ferry reservations for Martha’s Vineyard, the onslaught crashed the Steamship Authority’s website like rough surf on South Beach. “This is obviously an unacceptable result on our biggest reservation day of the year, especially since we have now had issues in two of the most recent three years,” Davis said. For a day or a stay, we offer frequent daily departures. To answer your question, you do not need to purchase passenger tickets in advance. The credit card billing information you enter is verified provided by your bank. The M/V Nantucket had an issue with a generator, then an engine alarm sounded on the M/V Woods Hole, both while they were docked in Falmouth. "We had a midlife refurbishment of that vessel," said Steamship Authority General Manager Robert Davis. Not traveling with a vehicle? Many customers fumed on social media when the Steamship Authority reported the problems with its website. 59 is located on 27 South Sixth Street, New Bedford, MA 02740. . Summer Street, P.O. The Steamship Authority apologized for the inconvenience. High-speed ferry reservations can be booked through Jan 3, 2021. A similar issue with the website happened when reservations opened in … "The issues affecting the Woods Hole, Martha’s Vineyard and Nantucket Steamship Authority’s website that made it difficult for customers to book their summer vehicle reservations on the Martha’s Vineyard route appear to have been resolved, although the site will continue to be monitored," the SSA said in a statement issued Tuesday afternoon. Are you still experiencing trouble? About the Board. 12:45 PM Update: The Steamship Authority's reservation system was back up and running at noon. DA: 24 PA: 15 MOZ Rank: 45. A couple of Steamship Authority vessels experienced problems on Tuesday. Many complain that the Steamship Authority has long been unresponsive to issues about service and equipment breakdowns. Education & Volunteering. Ask a question about working or interviewing at Steamship Authority. Steamship Authority Cancels More Trips Tuesday - Falmouth, MA - The embattled ferry service has been plagued by mechanical problems this year. It is the only ferry operator to carry automobiles to and from the islands. Please try to book online or call our Reservations line at 508-477-8600. How long should we refresh for.... I’m going on 8 hours!!!!”. Members of a long-range planning task force are looking to fix the noise and traffic issues caused by the Steamship Authority’s Woods Hole to Martha’s Vineyard ferry operations. "... We apologize to everyone affected by this situation.”, The Globe was able to access the online reservation system at 1:11 p.m. You don’t need a reservation — just come to the terminal. Follow him on Twitter @Danny__McDonald. High-speed ferry reservations can be booked through Jan 3, 2021. Your bank may not immediately process this refund. "This issue occurred despite extensive preparation and load testing prior to the general internet opening in the Vineyard route.”, Steamship Authority General Manager Robert B. Davis said in the statement that the agency will work with its vendors to understand the cause of the online difficulties and identify "what necessary steps must be taken to address them.”. “Shame on you!! Or take our passenger high-speed ferry Iyanough from Hyannis to Nantucket dock-to-dock in just one hour. The Steamship Authority provides year-round ferry service from Woods Hole to Vineyard Haven. Our U.S. Coast Guard certified crews are committed to the highest level of safety at sea. ALL RESERVATION ACTIVITY IS ON HOLD UNTIL 9 A.M. EASTERN… Posted by Steamship Authority on Tuesday, January 21, 2020 Headstart customers (must be in our Excursion and Preferred programs to participate) may make reservations for travel from May 15, 2020 through October 20, 2020 via the Internet or by the US Mail. He continued, “In the coming days, we will do a full accounting of what went wrong and what has to be fixed to make sure it does not happen again, and we will share the results of that work with the public. 63 reviews of Steamship Authority "The Steamship Authority, Lifeline to the Vineyard. Danny McDonald can be reached at daniel.mcdonald@globe.com. The Help site will guide you to self-solve the issue or send a help request to the Steam Support team. ALL RESERVATION ACTIVITY IS ON HOLD UNTIL 9 A.M. EASTERN… Posted by Steamship Authority on Tuesday, January 21, 2020 Council for Human Services. Transactions are coming through at a slower pace than normal. 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