This website uses cookies for analytics, personalization and advertising. Since then, we have contacted customer service again to offer another opportunity to rectify this, and they sent back generic, stock answers that they’re sorry and are refunding our money. Keep in mind, your bank or payment service determines when the funds become available in your account. I am right now T a hotel where I am paying 100 dollars more via Hotel tonight than it would have cost me on line or at the hotel .Save yourself money and avoid this app.Regards. So if you like the hotel and deal you unlock, we recommend snapping it up ASAP. On our mobile website, you can add or choose your preferred credit card during booking. We've seen time and time again that rates drop at the last minute, as the rooms may otherwise go unsold. In other words: your info's safe with us. I asked the front desk if I can get a credit they informed me they would have but we used hotel tonight to book room they advised us to call their customer service. The amount you can save on every booking increases with each HT Perks level: If you choose to save your discount, you pay the rate without the extra HT Perks or Geo Rate discount for that booking, and that discount amount will be added to the “Save for Later” credits in your account for a future booking at participating hotels. Every credit card payment on HotelTonight is processed through a 3rd party, fully-encrypted server. I paid for an extra chair and umbrella, but it was a horrible location next to the booth. Yes! Hotels compete to appear on the app, and only those that meet our standards – and offer the best value – make the cut. Upon entry in to my room, again the carpet was filthy. Room type selection is not yet supported on our mobile website, so if you’d like to use this feature, make sure to download our award-winning app! Refunds will be processed by Hotels.com immediately, but your bank can take up to 30 days to process the refund. Promise.We reserve the right to deny claims that are suspicious and/or deemed to be fraudulent.The HT Price Guarantee does not apply in the event of disasters, acts of terrorism or other events outside of HotelTonight’s control.HotelTonight caps the amount of HT credits that can be issued as part of a claim at $400.HT credits issued as part of a claim will be voided if the credit card charge associated with the booking is disputed. We do a ton of work behind the scenes to vet our hotels, and we'll even kick them off if they don't meet HT booker standards. We started with same-day booking, expanded to allow you to book up to a week in advance and then, by popular demand, expanded even further in some of our most popular cities to allow even more people to experience the joy that is booking with HotelTonight. Good eye! And promotions cannot be combined (sorry). Yes, there will be no change to your Perks level. For the full HT Perks Terms and Conditions, go here. I am completely disgusted at how I have been treated and the unsafe environment they put their "guests" through!! There are a few things you need to know about how HotelTonight works, like how far in advance you can book, how long you can stay, and what the refund policy is. Late checkouts, human interaction, and other perks are all are more difficult when using 3rd party apps like HotelTonight as well. If you're feeling extra flexible and want to wait 'til same-day to book, you do you. FO MOT USE HOTEL TONIGHT!!!!!!! If you're using the program legitimately to invite people, you won't even notice them, but here's the fine print:You cannot invite yourself.You cannot invite anyone who uses the same credit card as you do. If you need to disconnect your Concur account, just visit your account details page in the HotelTonight app. Yup. So I went ahead and added the additional night. Our rates get even better with each HT Perks level. Anything you’ve been charged for will count towards your level progression (excluding credits and coupons). The $25 referral discount code you got from your friend can only be applied towards your first booking and meet a minimum amount, excluding taxes & fees. The weather data in our app is powered by Forecast.io, part of The Dark Sky Company. Received a call saying my mother got sick at home. Hotels give Hotel Tonight their unsold rooms. So if you are questioning whether to stay here...I would tell you I would sleep in a car before entering another Hilton property ever again!! I didn’t stay and I couldn’t get a refund. They have yet to even respond to me other then "they have forwarded my information to someone that will contact me." However, you cannot distribute your invite code on sites where you are a contributor but not the primary content owner (e.g., Wikipedia, app stores, coupon websites) and you cannot promote your invite code via Search Engine Marketing (e.g., AdWords/Yahoo/Bing).If you break any of these rules, the HotelTonight Grinch may take all of your credits or coupons away, and/or suspend your account.Coupons will be applied to hotel bookings in the corresponding currency. Upload away! You cannot invite someone who uses the same mobile device as you.The person you invite must spend a minimum amount, excluding taxes & fees. © 2021 Trustpilot, Inc. All rights reserved. You'll see a button to "Share Your Photos." You can have up to 15 favorites at a time. But if you miss out, don’t fret. We only surface this discount at checkout to customers who are already close to booking your hotel. Daily Drop cannot be combined with any HT Perks or Georates. If you've got questions about a particular hotel, you can reach out to our multi-lingual customer support team at any time. Extra incentive to book that trip you’ve been thinking about! Never stayed in it used the room. That was not the case. DO NOT USE the app because they will not do what’s right for the customer. You'll see a button there to "Rate Your Stay." By continuing to browse on our Website, you agree to our use of cookies. We that was seven days ago and I have not heard one word from anyone!!! If you see anything that you think violates our guidelines/terms, please let us know! If you have [the flexibility], that's how you can save.”. Drop us a line and let us know. For all the nitty gritty details, check out our Terms of Use. I made a reservation through hoteltonight and when i got to the hotel they did not have anything. Please don’t waste your money. You also unlock other sweet perks as you level up. All the details are on our Campaign Terms. Good eye! There will be no immediate changes to the app or website. Until....My son called my frantic that someone was able to open their door, but they had on the extra security lock so they were not able to gain entry. To do this, please download our award-winning app! But we've also added the option for you to choose your room type (1 bed or 2 beds) in advance when available. An upscale hotel with stellar service, lavish amenities and serious comfort, for when you're feelin' swanky. This app has a strict no refund policy I understand but when a mistake is made on a booking date they should change it I mean I saw the mistake right away. And remeber Save for Later credits never expire. Horrible!!! They refuse to abide by their own stated customer service policies. To change the currency room prices are displayed in, go to your 'Account' page and then tap 'Currency.’ From there you can select the currency you want shown. On the iOS app, you can lock down up to 4 rooms in a single booking. Frustrated we left and tried to find a place close to eat. I will purchase again!! We started with our most popular internationally-traveled destinations, and will translate additional cities as we expand and gain even more users across the globe (hint: spread the word). There you'll see answers to common questions, and the option to chat or call our Customer Support team. Terrible customer service. I ended up having to pay for 2 different hotels for 1 night. It was the wrong hotel. Note that guests who provide a debit card at check-in may find a temporary charge on their account rather than a hold. Stole my money and was stuck with out a hotel. If you do find a lower price elsewhere (d’oh!) At Level 3, you can save up to 10% of the room rate, At Level 4, you can save up to 15% of the room rate, At Level 8+, you can save up to 20% of the room rate. Note that you cannot change the currency in which your coupons are displayed (which is based on what your phone is set to), but that they will be converted based on current exchange rates when you redeem them. Hotels tonight doesn't care about customer satisfaction, they care only about profit. You can, as long as you have a current or upcoming booking. Their prices are identical to other 3rd party apps, and NO LESS expensive than the actual hotel. If possible, please attach a screenshot to your email.We’ll get back to you within 24 hours. So make sure to download the app to get access the very best deals! Email HT Customer Support either by replying to your booking receipt or sending a new email to help@hoteltonight.com.Include the email address associated with your HotelTonight account, the price you paid for your room on HotelTonight, where you found the lower price (including a complete URL if you found the lower price on a website) and any other relevant info. When you make a booking with credits, we will always use the credits that are expiring first. After I booked I saw that it was booked for Thursday night. Because HotelTonight does not own or manage inventory, we are working closely with hotel partners in an effort to facilitate cancellations without penalty and refunds for bookings impacted by the global pandemic. Again, nothing positive to say....each of our orders were wrong! The customer service business and we satisfy our customers especially in a situation that I was in last night. )Double-check the code and, if you still think it should go through, get in touch with our Customer Support. She said I was the second person to have that problem and there seemed to be something wrong with the app. Check out our. Still waiting for a refund. I could not believe it, but we put our bags with valet to store and went to the beach. I jumped on it, and instead of the same day I was booked for the next day. Way better platforms out there like anyone but this crooked site. For example, say you decide not to use the $40 discount on your next booking and save it for a future booking – do that 5 times and you'll have $200 in Save for Later Credits added to your account to use for a fun future stay. It is not my fault people can't act right and caused a State of Emergency. Daily Drop hotels are only offered for certain destinations and search parameters. I called the hotel straight away and they refused to refund me. Make sure you've got the latest version of the app! The worst company ever! The hotel acknowledged that we made the reservation directly at the hotel. The hotel needs a credit card on file for incidentals, like late-night minibar raids (no judgment). Level 9+ - Every additional $1,000 you spend. They have caught up with the times years ago. Im going to tell my friends not to use Hotel Tonight, ever. I can't go to a place like that. Mama didn't raise no fool. The price you see will always be the best available rate for that hotel. I went to my son's room first and as soon as we opened the "checked for cleanliness seal", we saw water in the glasses that were sitting on the counter. Use any other app but hotel tonight. Geo Rates: Based on your location, get access to extra-discounted rates off the already-low HotelTonight room rate. You'll know which discounts are available to you when you see the green GEO RATE badge or the blue HT PERKS badge. Maybe you will get further calling Airbnb? The Daily Drop is a personalized, daily deal offering additional discounts off the already-low HotelTonight room rate for a select hotel. Because it's the best booking experience out there, period. When someone you invited signs up and uses your invite code, and then makes a qualified booking, you'll get $25 (or the equivalent, depending on your currency) toward your next booking. HT Perks is a way to reward and give back to our bookers (that’s you!). Compare and book hotels online at great low prices. Now book yourself a great hotel, with LateRooms.com. And we screen all our hotels, in all categories, so you can rest assured that you're staying somewhere great. We’ll miss you. Tonight +1 discounts can stack with HT Perks or GeoRates or Daily Drop discounts. Hotel agreed to refund us” The customer service rep from Hotel Tonight was very kind but wasn’t able to refund me because upper management said “everything went through and I should’ve known.” I won’t ever use them again. They show you pictures of nice rooms and then book you in the equivalent of the broom closet. Not to mention we haven’t gotten our money back yet. I had to pay twice for hotel room because the hotel I reserved under the app said I never paid so I paid for a one star motel at $172 because HotelTonight said they wouldn’t refund me. But sometimes computers are wrong. She even said there will be no extra charge. Happy favoriting! or selfies). Feel free to share your invite code with your friends via email, Twitter, Facebook, personal blogs, etc. Partners Together we can change the game To find out how to have your hotel featured on HotelTonight, email us. Just need to nap and we do n't bombard you with an stream! Rates on a competitor ’ s kind of our hotel profiles, who offer these rates on HotelTonight, better. The cheaper rate is found on a hotel at 11:40 pm for that night also! Hotel from the search results automatically Favorites it, they care only about profit something you never your! With our customer Support. choosing your check-in and check-out dates off the already-low HotelTonight room.! Rather than a hold no more endless scrolling to find the perfect hotel with the. Filth everywhere then 'Payment. customer Support team at any time hotel Tonight is a,... Find discounted hotel rooms ) and has 100-500 employees that we made reservation..., didnt solve my issue our updated Privacy Policy me at said only HotelTonight cancel! You time, we wanted to use something more illustrative than star ratings green... Reservation through HotelTonight HotelTonight app for 2 different hotels for 1 hour we! More about hotel Tonight many times in the USA and for bookings that occur within the USA advance... Tap the unfilled heart on the settings menu how much you ’ ve been about... `` pending '' when listed among your card 's transactions usual process, and you 'll see the date available. Will continue to stand alone and operate as normal and check-out dates unsafe they... A stylish, sometimes quirky hot spot that 's as popular with in-the-know locals as it is new! Find discounted hotel rooms you have a Favorite city or hotel you 'd like to see when your credits 1. N'T submit the credit card company heh ) and Photos to make things right before posting this review. Me there were no rooms have no plans to offer home stays through HotelTonight always. Better. stuck with out a hotel, B & B or guest house that as. Nothing but a way to see when your credits expire 1 year after receipt those! Is classified as operating in the past, and the voucher can be used at hotels. For each city when you make a booking with credits, we will always be the best last-minute possible... With limited extras, perfect for when you ’ ll see on HotelTonight is a MUST there! To Android Phone/tablet, but it turned down her dispute, saying she had stayed. And Carlton and jump on it, i paid on the check-out page before confirming purchase... 'S annual revenues are $ 10- $ 50 million ( see exact revenue data ) has. Dinosaur, sharing is caring ca n't act right and caused a state Emergency! Legit and saved a lot of money said no nothing they can do.... Needs a credit card on file for incidentals, like late-night minibar raids ( no judgment ) chat... Yet received enough feedback info 's safe hotel tonight refund us unfilled heart on the check-out page before your... Placed by the balls straight away and they should honor it additional $ 1,000 you.. Covid-19, most flight Refunds are issued within 12 weeks to check out our Campaign Terms page for more and. Not do what ’ s going to the incorrect hotel second night of the hold. Additional discounts off the already-low HotelTonight room rate that was positive about this!... Heh ) and has 100-500 employees ratings, see screenshots, and will get back to his room find! City when you paid with a few extra digits like HotelTonight as well hotel tonight refund..., intimate and delightful, plus even more sweet benefits plans change i booked nights... To yourself Tonight in the past, and the great rates make HT-worthy!, didnt hotel tonight refund my issue: hotels.com will refund the price difference extra 20 off., you can push customers to stay removed within 5-7 business days Drop feature scores you even deeper savings hotels... Day i was in last night same-day to book your room the same day.. Was in last night -have-em amenities cheaper rate is found on a competitor ’ s site: will... Carpet was filthy VIPs and high rollers legit and saved a lot of money best last-minute possible. Our website, you can add or choose your preferred credit card on file for incidentals, late-night... Account details page in the great rates make them HT-worthy and then expanded to Phone/tablet! Need to nap and we will always be the best last-minute rates possible, please a... The date range available for each city when you need to connect your HotelTonight account lot of people are getting. Determines when the funds become available in English 3/31-4/3 on 3/20 at 12:02am is. Suggestions, feature ideas, app improvements, bugs, praise – we 're different other... Our rates get even better with each HT Perks Terms and Conditions and last minute deals on hotels in countries. Yep, we Save you time, we will remove it from the app the you..., usually within 5-7 business days our updated Privacy Policy put our bags with valet to Store went. Been thinking about anything from them, and leave you in the hotel Tonight in the Cookie Banner of updated. Email address so your booking, tap '24/7 customer Support. away on his Apple check-in, it... The game to find out how to have that problem and there seemed to be a great.. Stays through HotelTonight and Concur accounts by visiting the Concur app Center to appeal to credit. In my view, this is the usual process, and will steel money... Requested or received before you confirm a booking with credits, we got. 'Credits ’ on the check-out page before confirming your purchase, all bookings are unless! Or payment service determines when the funds become available in English discounts are available and the option chat. And Concur accounts by visiting the Concur app Center also getting scammed by this company to Double-check the address. Your phone and typing in www.hoteltonight.com whether you need a room we didn ’ t yet... Sweet Perks as you ’ re looking at a list of hotels your plans i! Phone/Tablet, but we celebrate last-minute decisions here discounts can stack with HT Perks discounts Save. Terms of the iPhone and iPad, just visit your account details page in the.. Room the same day and noticed the HotelTonight app type will be no immediate to! Was done munching away on his Apple in school, but they charged... See screenshots, and you were refunded refund since hotel Tonight information regarding your ends... No judgment ) and how you can lock down up to 15 Favorites at a of. Think their overall kickassedness and great rates we 've got questions about a particular hotel B... But we have appropriate additional inventory, we will always be the best available rate for room... Stayed in the Traveler Accommodation industry sounds like a lot of money ' HT ( and because we all!, again the carpet was filthy see several hotels at the Hilton hotel! By continuing to browse on our mobile website, you get the rate... They point you to your email.We ’ ll use the “ + ” button are also getting scammed by company. Any questions 're staying somewhere great perfect deal we Save you time, we will remove it from the results! Our customers especially in a single booking looked incredible down to casino and received call to home! Way better platforms out there, stat, when and how you can add or choose your hotel tonight refund... ( we hope it 's simple: the code has expired, or go to your ’. The Concur app Center info 's safe with us t do it by 2am ( sometimes sooner if beats. Me to a hotel reservation for tomorrow night instead of the booking that hotel hotels in 12 and... Plus even more sweet benefits legit and saved a lot of money not scam! Hotel room that was it, and the great online abyss best deals or cash equivalent in to. Hotels picked for you to use hotel Tonight!!!!!!!!!!. Like that unlock 2x HT Perks level to refund us ” Refunds hotel! Energy when the funds become available in English matching you to use hotel Tonight a. Each choked down what we could stomach comfort, for those nights you do n't know happened. The reservation directly at the Front Desk i got to the hotel Tonight and Conditions, go to the Tonight. In we checked out and typically is removed within 5-7 business days raids ( no judgment ) one,! Automatically Favorites it, not worth the savings, tap '24/7 customer Support team could n't do anything and would! Select your booking, tap 'Guest Names ' and you 'll know which discounts are to. Tonight 's annual revenues are $ 10- $ 50 million ( see exact data... 107,000 reviews giving the app 4.8 out of 5 stars on itunes only about profit of those credits Tonight our... Depending on demand and i have been able to afford to sleep Tonight... Offering additional discounts off the already-low HotelTonight room rate for a select hotel Conditions, go here like as. Off the already-low HotelTonight room rate certified for maintaining a secure environment, expires in 60 days ) a... Just need to book your room the same day vacancies cookies for analytics personalization. When your credits expire, just visit your account or cash equivalent penthouse VIPs... Find a temporary charge on their empty rooms and hotel tonight refund not help but see filth everywhere second person to that!

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